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Clear rules, no surprises.

Everything you agree to when you book — house rules, cancellation terms, and how we handle your data. Jump to: House rules · Cancellation · Terms & Conditions · Privacy

Landscaped pathway and flowering trees inside the compound
Check-in
From 3:00 PM
Check-out
By 12:00 PM
Quiet hours
5 PM – 10 AM
Visitors until
10:00 PM
Deposit
USD 100, refundable

House rules

The short version of everything below: treat the home as you would your own, and respect the neighbours we live among.

  1. Only registered guests may stay. Visitors are welcome until 10 PM. Extra guests must be approved with ID or passport. For Arab guests, mixed-gender couples must be married.
  2. No parties, events, or illegal substances.
  3. No smoking indoors — backyard or balcony only.
  4. No pets allowed.
  5. Respect quiet hours, 5 PM to 10 AM.
  6. No eating or drinking in the bedrooms.
  7. Turn off the air conditioning when you leave.
  8. Respect check-in (3 PM) and check-out (12 PM). Extensions may be possible with notice.
  9. Treat the furniture with care — please don't rearrange it; damages may be charged.
  10. Lost keys or access cards: $50.
  11. Keep the home clean — wash dishes and take trash to the sidewalk bins.
  12. Do not flush paper or waste down the toilet.
  13. Toddler amenities are available — just contact us in advance.

Cancellation policy

We follow Airbnb's Strict Cancellation Policy. In plain terms:

Full refund

Cancel within 48 hours of booking, as long as check-in is still at least 14 days away.

50% refund

After that window, up to 7 days before check-in — excluding the service fee.

No refund

Less than 7 days before check-in, and for no-shows or early departures.

The same applies to changes to a reservation, which depend on availability at the time. We recommend confirming your travel plans before booking; travel insurance is a good idea for added peace of mind.

Terms & Conditions

By confirming a booking with OurWelcomeHome, you agree to the following. Open any section to read it in full.

OurWelcomeHome, LLC is registered at 131 Continental Dr, New Castle, DE 19713, USA, and hosts in Sheikh Zayed City, Giza, Egypt.

1. Booking & payment
  • All bookings must be paid in full at the time of confirmation.
  • A refundable security deposit of USD 100 is required before check-in and is held until the checkout inspection is completed.
  • Payments are processed securely through Stripe — credit and debit cards, Apple Pay, Klarna, Alipay and WeChat Pay. Apple Pay appears within the card step, on Apple devices only.
  • Weekly and monthly discounts may apply and must be confirmed at the time of booking.
  • Rates are subject to change until payment is received and the booking is confirmed.
2. Guest identification & access

To comply with Egyptian legal requirements and compound regulations, a valid government-issued ID or passport must be submitted for each guest before final booking confirmation. This is used solely to register guests with compound security and, where applicable, local authorities.

For guests of Arab nationality staying as a couple, proof of marriage is required by law. Failure to provide the required documentation will result in cancellation without refund. This process is mandatory for access to the property.

3. Cancellation & refunds

Cancellations follow the cancellation policy above. No refunds for no-shows or early departures. Refunds, where applicable, are issued within 2–3 business days via the original payment method.

4. Check-in & check-out

Check-in from 3:00 PM; check-out by 12:00 PM. Early check-in or late check-out may be possible on request and may incur an additional fee.

5. House rules

The house rules above form part of these terms. Guests must maintain the home in good condition and report any issues or damages promptly.

6. Cleanliness & maintenance
  • Homes are professionally cleaned before each stay.
  • For stays of 10 nights or longer, weekly cleaning is required at USD 25 per session, scheduled in advance. Additional sessions can be arranged on request.
7. Security & privacy
  • The compound is monitored by 24/7 security personnel and CCTV.
  • Each home has a camera outside the front door, which shows who is arriving. There are no cameras anywhere inside the home — your privacy indoors is absolute.
8. Utilities & internet
  • Standard internet: 140GB per month at 28Mbps.
  • Optional upgrades: extra 100GB — USD 10 · 70Mbps + 250GB — USD 15 · 100Mbps + 250GB — USD 20.
  • Electricity and water are included in the stay.
9. Extra services
  • A crib or stroller: USD 5 per night, requested in advance.
  • Extra cleaning: USD 25 per session.
10. Liability & damages

Guests are responsible for any damage caused during their stay. The security deposit may be withheld in part or in full in cases of damage, loss, or excessive cleaning requirements. OurWelcomeHome is not liable for personal injury, lost items, or theft during the stay.

11. Force majeure

We are not responsible for delays, interruptions, or cancellations caused by events beyond our control, such as natural disasters, political unrest, or pandemics.

Agreement. By completing your booking, you confirm that you have read, understood, and agreed to these Terms & Conditions in full.

Data & privacy

We only collect the information needed to process your booking and give you a smooth, secure stay. We do not sell or share your data with third parties for marketing.

What we collect
  • Name, contact details, and ID or passport, for guest registration.
  • Booking and payment information, processed securely through Stripe.
  • Communication preferences and basic stay details.
How we use it
  • To confirm your booking and process payment.
  • To register guests with compound security and local authorities, as required by Egyptian law.
  • To send important pre- and post-stay information.
  • To comply with legal and tax obligations.
How we protect it
  • Payments are processed through secure, encrypted systems.
  • Personal information is stored securely and kept only as long as the law requires.
  • You may request access to, correction of, or deletion of your data, subject to legal constraints.

For any privacy question, write to [email protected].